Privacy Policy

Last updated: 20 August 2026

Mrs Ciao Ciao respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy explains how information may be collected, used and managed when you visit www.mrsciaociao.com.au, contact us, or enquire about our educational programs and incursions.

1. Information We Collect

We may collect personal information that you voluntarily provide through our website or when contacting us, including:

Your name or organisation/company name
Email address
Telephone number
Postal code
Information included in an enquiry or message
Information you provide when arranging or discussing an incursion or service

We may also automatically collect limited technical information about your visit to the website, such as browser type, device information, IP address and website usage data through cookies or similar technologies.

2. How We Use Your Information

Information collected may be used to:

Respond to enquiries
Provide information about our programs and services
Arrange and manage bookings and incursions
Communicate with schools, childcare centres, libraries, vacation care providers, parents or other clients
Operate, maintain and improve the website
Maintain business and administrative records
Meet any applicable legal or regulatory requirements

We do not sell or rent personal information to third parties.

3. Children and Images

Mrs Ciao Ciao provides educational programs for children; however, this website is intended primarily for adults such as educators, childcare providers, parents and program coordinators.

We do not intentionally request personal information directly from children through this website.

Where photographs from educational activities appear on the website, reasonable steps are taken to protect children’s privacy and avoid identifying individual children, including obscuring faces where appropriate.

4. Cookies and Website Analytics

This website may use cookies and similar technologies to support website functionality, remember preferences and understand how visitors use the website.

Where optional cookies are used, visitors may be given the ability to accept, reject or manage their cookie preferences through the website’s cookie consent settings.

You can also control or disable cookies through your browser settings.

5. How We Store and Protect Information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored electronically through our website, email, hosting or other service providers used to operate the business.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

6. Third-Party Service Providers

We may use trusted third-party service providers to help operate the website and business, such as website hosting, email, website maintenance and analytics providers.

These providers may process limited personal information where necessary to provide their services.

Some service providers may store or process information outside Australia. Where applicable, reasonable steps are taken to ensure information is handled appropriately.

7. Links to Other Websites

Our website may contain links to third-party websites or services.

Mrs Ciao Ciao is not responsible for the privacy practices or content of external websites, and we recommend reviewing their privacy policies before providing personal information.

8. Accessing or Correcting Your Information

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

9. Privacy Questions or Concerns

If you have any questions, concerns or requests relating to your privacy or personal information, please contact:

Mrs Ciao Ciao
Sydney, NSW, Australia
Email: claudia@mrsciaociao.com.au
Phone: +61 413 534 582

We will make reasonable efforts to respond to privacy enquiries or concerns promptly.

10. Australian Privacy Laws

We aim to manage personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to our activities.

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to our website, business practices or legal requirements.

The most current version will be published on this website with the date of the latest update shown above.